Thank you for your feedback and support for our service

(Aotea News, December 2009)

By Vicki McKnight, Quality and Safety Manager

Our recent referrer survey has found that 97 percent of practitioner respondents rate Wellington SCL’s overall service as very good or excellent.

This compares with 87 percent in 2008 and 74 percent in 2007.

Coincidentally, it is also the same as our patient survey where 97 percent of patient respondents gave Wellington SCL’s overall service a rating of very good or excellent.

It’s a very strong result and one that we will be working hard to achieve again in 2010.

We are also looking carefully at the suggestions you made for improvements to our service. And, as a first step, you will find with this newsletter stickers with easy contact details for:

  • pathologists
  • house-calls
  • results
  • the laboratory

Thank you to all who returned the survey and for your valuable feedback. As a small gift for your efforts we offered 20 copies of the “Handbook for the Interpretation of Laboratory Tests (4th edition)” .