Despite our best efforts to provide a quality pathology service, occasionally things do not go right. If you have a problem or concern about the service you receive, please tell us.
To make a complaint you can telephone, e-mail or write to us. Our contact details are here.
The Complaint Process
When we receive a complaint we will:
- Carefully review and investigate the complaint
- Make an initial response to you within five working days of receiving your complaint. This may be by phone, email, or in writing
- Correct non-conforming results, where necessary, and take corrective action to prevent the problem happening again
- Advise you of the action we will take in response to your complaint, taking into account confidentiality requirements